Website chat and support requests
Configured from the admin workspace with permissions and reporting appropriate to your operation.
← All solutionsCustomer care
Customer Support & Live Chat
Give customers a quick way to ask for help and give your team a shared, accountable inbox.
See the workflow ↓Inside the product
What customers and teams actually use.
Real screens from the current TbaySoft product. The tour advances automatically.
Screen 1 of 5Automatic product tour
Designed around the work people actually do.
Every implementation is configured for your rules, roles and customer journey. The preview shows the interaction model; discovery determines the final scope.
Assigned conversations and priorities
Configured from the admin workspace with permissions and reporting appropriate to your operation.
Service-level response tracking
Configured from the admin workspace with permissions and reporting appropriate to your operation.
Customer history and knowledge base
Configured from the admin workspace with permissions and reporting appropriate to your operation.
Local discoveryPlain-language planning with a Thunder Bay team.
Working deliveryResponsive workflows tested on phones and desktops.
Ongoing ownershipTraining, support and incremental improvements after launch.
No generic package required
Book a walkthrough →Let’s map this to your business.
Bring the process that costs your team the most time. We’ll show you a sensible first version.